This does not affect your statutory rights.
These Terms and Conditions are effective from 1 June 2020.
By signing up to our website and purchasing products from KBO Cakes you are agreeing to the terms and conditions of sale, which apply to all transactions on this website and Pay Pal. Signing up to the service means we must have the following information:
- Your address, including the postcode of the billing address associated with the payment card.
- Your home telephone number.
- Your email address, so we can supply you with important information such as your order confirmation and changes our delivery service.
KBO Cakes only sells goods on our website to the end user and they should not, in any way, be resold without our prior written consent. There shall be two stages of order confirmation. The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details. We do not hold your payment details from any previous orders. Therefore, every purchase at KBO Cakes shall require new payment details entered. It is your responsibility to keep your password secure.
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you. amount. All of our food products are zero-rated for VAT. Prices of goods do not include the delivery charge.
Our product promotions are available to all and are accessible from the homepage. They will be applied automatically when you add the correct items into your basket where they will be highlighted as a promotion for you to check. Product promotions that are live on the website are compulsory if you add the correct combination into your basket. Unfortunately opting out from these is not possible.
Online vouchers may be sent to you if you opt in for correspondence via email or in the post. You shall be given a unique voucher code to enable you to take advantage of any promotion we offer. Please check your voucher expiry dates as they do have a time limit and we do want you to have the opportunity to use them. Unless a time is stated, please assume that the code will expire at midnight on the date stated. Most voucher codes will not be valid for use in conjunction with other offers, Each voucher code may be used only once per household and KBO Cakes reserves the right to refuse a sale if it feels that fraud is suspected. Different households may receive different offers. The full terms and conditions printed on the voucher apply in addition to these terms so please check before purchasing. If the voucher code or promotion has not been successfully applied and the order completed within the specified time frame we are not obliged to re-issue a voucher code or apply the discount retrospectively.
Gift Cards and E-Gift Cards are redeemable within expiry date.
Gift Cards and E-Gift Cards cannot be exchanged or refunded for cash.
Photocopies of Gift Cards will not be accepted.
Gift Cards and E-Gift Cards can be used towards purchases at a higher price than its face value upon payment of the difference.
KBO Cakes is under no liability for replacement or refund should Gift Cards or E-Gift Cards be lost, stolen, damaged or destroyed whether they have been redeemed or not, furthermore we reserve the right to refuse any gift cards which have been mutilated, damaged or defaced.
KBO Cakes uses a next day carrier to deliver all items. If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery. No boxes shall be returned to the depot; they shall be left at the delivery address and chargeable to you, the customer. Special requirements shall be followed, but please make sure that they are deemed ‘reasonable’ such as instructions to knock at a neighbour’s house should mean it is within short walking distance of your property, and does not involve the courier travelling any further. Where a premium delivery service is specified your order shall be prioritised and we shall endeavour to deliver your cake by this time. However due to circumstances beyond our control such as weather, traffic conditions, local adverse conditins and other interruptions to normal service such as pandemics, we may not always be able to deliver by the time specified. In this situation we shall try to deliver later in the day and will refund the extra paid for the premium delivery service. We shall attempt to contact you prior to the driver leaving a failed delivery, because we are keen to make sure that the service works for you, but we can’t guarantee we shall be able to get hold of you. We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.
United Kingdom Distance Selling Regulations
As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 3pm on the day before you are expecting delivery).
Our Refund Policy
If you are unsatisfied with any of the items in your order or any part of the delivery service from KBO Cakes please contact us – either by emailing us via the Contact Us page of the website or by telephoning 07980 319067. If you would like to make a comment or recommendation regarding our food, then please visit the Contact Us page of the website. As we sell perishable goods, we ask that you – the customer – inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on 07980 319067 and ask for Amy. We shall be happy to exchange or refund any item you feel does not reach our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect item. We operate an open and honest policy at KBO Cakes and will work our hardest to make sure we can accommodate and act on any problems or suggestions.